Checking In and Checking Out

Check-in

Monday-Friday 8am-6pm
Saturday 8am-1pm
Sunday 11am-5pm

Prior to checking in, please have your pet’s health records faxed to us at (845) 562-4856 and complete a Check In Form. You will also be asked to sign a Resort Agreement  and a Grooming Release  (if your pet is scheduled for a grooming).

Check-out

Monday-Sunday 8am-12pm

Ask us about late check out!

In order to allow housekeeping ample time to properly prepare each suite for its next guest, customary check-out time is 12 noon. Pets are welcome to stay with us past 12 noon to enjoy that day’s activity package or to receive spa treatments – however, they will be moved from their room in order to allow for the next guest. Please note that all pet’s checking out after 12 noon Monday through Saturday and all pets checking out on Sundays will be charged in full for that day’s activity package.

Hours

Our lobby is open Monday through Friday 8am-6pm; Saturday 8am-1pm; and Sunday 11am-5pm. Clients in need of special circumstances may request after hours check in or check out for a convenience fee.

Food

We provide a diet called Hills Sensitive Stomach, which is high quality, easily digestible, and great for all stomachs. You are welcome to provide your own food. We ask that you kindly package your pet’s food by meal and label it with their first and last name.  Under the guidance of our veterinarians, we feed twice daily.

If your pet is accustomed to a different feeding, please discuss with our Reservation Specialist.

We understand that emergencies happen and delays in your travel can cause your supply of food to run short and need to be replenished. In such an event, we’re happy to supply their special food for a service fee in addition to the cost of the product in need.

Medications

Because we are veterinarian-owned and supervised, we’re happy to administer medications to your pet, including oral, topical, and injectable prescription and non-prescription medications, including insulin. Medications are administered by qualified staff.  Insulin injections can be administered for an additional fee. Our Reservation Specialist would be happy to assist you with your pet’s medical needs.

Belongings

We regret that we’re unable to accept any personal items from home (bedding, blankets, and toys). As a luxury pet resort, we provide lush, comfortable bedding, blankets, and toys to keep your pets comfortable throughout their stay.

Health

For the safety and health of all guests in our care, each guest is required to provide proof of current vaccines and labwork prior to check in. Because we’re a full service veterinary hospital, we’re happy to update any of your pet’s annual vaccines and labwork, perform surgical procedures, provide care for older pets, administer medications for chronic conditions, and tend to any other medical concerns throughout their stay with us.

Temperament

We regret that we are unfortunately not equipped to care for aggressive or biting pets.

Leashes and Carriers

For each pet’s safety, please ensure all dogs are on a leash and all cats are in a carrier from the time they leave your car. Each canine guest is supplied with an ID collar upon check in, and all leashes, collars, and harnesses will be returned to the owner at check in.

Pick-Up/Delivery

We offer car service to our facility from New York City and destinations all over the tri-state area 7 days a week!

Cancellation policy

In the unfortunate event you must cancel your reservation, please keep in mind our two week cancellation policy.

 

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Award-Winning Service!

Our goal is to emulate your pets’ routine with you at home and then add in lots of additional treats and fun to create your pets’ dream vacation!
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